Frequently asked questions

Your court decides whether a certificate meets its order. Compare the assigned class, hours, topics, and format with the course details before enrolling.

Suzanne Dircks's credentials and the course curriculum are available for review, but neither guarantees acceptance by a particular court.

If your order is unclear, ask your attorney or court. You can also use our course comparison to check what each course covers.

A course's hour estimate is not an acceptance decision. Read the hours and topics in your order, then compare them with the current course page.

• High-Conflict Co-Parenting: estimated 8-10 hours. The Court-Ordered Parenting Class page presents this same course.
• Parental Alienation Course: 8-10 hours.
• Parallel Parenting: When Co-Parenting Isn't Working: 8-10 hours.

If the length or format does not match, ask the court or referring professional before enrolling. We can provide course details, but we cannot decide what satisfies your order.

After meeting the requirements for a certificate-bearing course and receiving the PDF, follow the submission instructions in your order. If your attorney handles the filing, give the certificate to them.

If your order is silent, ask your attorney or court clerk how to submit it. Completing a course does not automatically file a certificate with the court.

If your order rules out online courses, get confirmation from the court or referring professional before buying. Instructor credentials cannot override a format requirement.

If you need details to share with them, ask us for the current course description.

Every Child Custody Resolutions certificate carries a unique certificate number. Anyone with the certificate — a judge, an attorney, or court staff — can confirm it's authentic at our certificate verification page. They enter the certificate number and the last name printed on the certificate, and the page confirms the course and completion date on record. The page never shows the student's name.

For advance review, a professional can request current course and instructor information through the contact form.

If your court doesn't accept your certificate, tell us and we'll refund that course in full. The Terms of Use have the details.

If you have not enrolled yet, compare your order with the course first. Checking now can prevent a purchase that does not fit.

Match your situation to the right course:

• Order names co-parenting or high conflict: compare High-Conflict Co-Parenting (12 modules, estimated 8-10 hours, $89.95) with the required class and hours.
• Order mentions parental alienation: review the Parental Alienation Course (11 modules, estimated 8-10 hours, $89.95) against its exact wording.
• Co-parenting has broken down completely: Parallel Parenting: When Co-Parenting Isn't Working (11 modules, 8-10 hours, $89.95).
• You want communication skills as a foundation or supplement: Co-Parenting Communication Course (11 modules with 33 lessons and 11 quizzes, self-paced, $29.99).
• You need child-directed words for a difficult outreach moment: Alienated Parent Scripts Course (five modules, nine lessons, $7.95).

If your order is unclear, ask the court or referring professional before enrolling. We can help you compare course titles, hours, and topics.

Courses are self-paced, and your progress is saved to your account. You can work through the material across multiple sessions.

• High-Conflict Co-Parenting: estimated 8-10 hours.
• Parental Alienation and Parallel Parenting: 8-10 hours each.
• Co-Parenting Communication Course: self-paced focused course.
• Alienated Parent Scripts Course: focused self-paced tool.

Yes. Your progress saves automatically to your account. You can stop and restart as many times as needed.

If your course includes a certificate, finish its required lessons and assessments before one is issued. If you have a court deadline, leave time for completion and submission.

Assessment requirements vary by course. The course page and lesson player show what you need to complete for that course and any certificate it includes.

If you miss a required quiz, review the lesson and follow the retake instructions in your course.

No. The courses run in a standard web browser on any computer, tablet, or smartphone. You do not need to download anything.

Yes - and this is common for court orders that require both parents to complete co-parenting education. Each parent needs their own account, purchase, completion, and certificate. Courses are priced per person.

The two accounts are completely separate. Your completion is yours alone. The other parent does not see your account, progress, certificate, or course records. We do not offer shared seats, gifted enrollments, or second-parent access from one purchase.

• High-Conflict Co-Parenting (also offered as Court-Ordered Parenting Class): $89.95.
• Parental Alienation Course: $89.95.
• Parallel Parenting: When Co-Parenting Isn't Working: $89.95.
• Co-Parenting Communication Course: $29.99.
• Alienated Parent Scripts Course: $7.95.

These are selected prices for one person's enrollment. No subscription is required.

For other courses and current prices, view the full catalog.

The current checkout requires payment at enrollment; these courses do not have an installment plan. Review the price before completing the purchase.

The published Terms of Use describe both the standard refund period and the court-acceptance refund policy. Contact us with the course and purchase details if you need a refund reviewed.

For a certificate-bearing course, complete the required work and confirm the legal name that should appear on the certificate. Once issued, the PDF is available in your account and may also arrive by email.

If it is missing, check your certificate hub and your email's spam folder. Use the contact form if you still need help.

An issued certificate is a PDF with the learner's name, course, completion date, and a unique certificate number. The verification page can confirm the course and date when the number and printed last name match the issued record.

Open your certificate hub to download or email yourself another copy. If you cannot access the record, use the contact form for account help.

Yes. Completion is permanent, your issued certificate remains valid, and reviewing lessons or retaking a passed quiz does not reset the course or invalidate the certificate.

Use the Review course link in your account whenever you want to revisit the material.

No. A certificate-bearing course issues its certificate only after its required lessons and assessments are complete. Some focused resources do not include a court-facing certificate.

Check the specific course page before enrolling if your order requires a certificate or a stated number of hours.

The courses are self-paced online education. Some include a completion certificate, but an individual court decides whether a course meets its order.

Counseling, reunification therapy, and mediation are separate services with Suzanne. Their process and records differ from a course certificate; ask about the service that fits your situation.

Yes. Use the contact form to ask which service may fit and what the current scheduling process is. You do not need to send private case details in your first message.

Suzanne is an out-of-network provider. A superbill is available on request for potential reimbursement; your insurer decides coverage. Review the fees page and confirm current terms before scheduling.

Ask which formats are currently available for the service you need and whether location or licensing limits apply. Do not assume that every counseling, mediation, or reunification appointment uses the same format.

That depends on the service, the people involved, and any order or referral. Ask Suzanne who would need to participate before scheduling. Co-parenting counseling focuses on the parenting relationship, not couples therapy.

Your enrollment and progress are not public, and the other parent does not get access to your account. We do not automatically notify a court or attorney when you enroll.

Authorized staff and service providers process information needed to operate the account, payment, support, and certificate systems. The privacy policy explains those uses.

We do not send an automatic enrollment notice to the court or your attorney. If you share a certificate, someone with its number and the printed last name can use our public verification page to confirm the issued record.

Account, payment, email, support, and analytics providers process different information to run the service. Read what we collect, share, and retain in the privacy policy.

Try the password reset link on the course login page. If you continue to have trouble, use the contact form. We can verify your account status and help you regain access.

Progress is tied to your account. Make sure you are logged in with the same email address you used when you enrolled. If your progress is still missing, send us a message and we can look up your account.

Try a current browser and check your internet connection. If the problem continues, use the contact form with the course name, device, and what you were trying to do so support can investigate.

If your course includes a certificate, first check that all required work and your legal name are complete. Then check your certificate hub and your email's spam or promotions folder.

If you still cannot find it, use the contact form so support can check the issued record and delivery.