Privacy policy

Your privacy matters to us — not just as a legal requirement, but because of who uses this site. Parents navigating custody proceedings are entitled to know that their questions, their situation, and their information are handled carefully and kept private. That is how we run this practice.

This policy explains what we collect, how we use it, and your rights.

Information we collect

Information you provide directly:

• Contact form: When you use the contact form on our website, we collect your name, email address, phone number (optional), the type of inquiry, and your message.
• Course enrollment: When you enroll in a course, Thinkific (our course delivery platform) collects your name, email address, and payment information. Child Custody Resolutions does not receive your payment card details. See "Third-Party Services" below.
• Certificate records: When you complete a certificate-bearing course, Child Custody Resolutions stores the information needed to generate, email, support, and verify your certificate: your name, email address, course name, completion date, certificate number, delivery status, and a copy of the generated PDF.
• Message inquiries: Messages submitted through the contact form are stored only as long as needed to respond and provide follow-up support.

Information collected automatically:

• Analytics: We collect standard site analytics — pages visited, referral source, device type, and approximate location (country/state level). This data is aggregated and does not identify you individually.
• Security data: IP address and browser type for rate limiting, spam prevention, and security purposes.

We do not collect Social Security numbers, case numbers, financial account numbers, or any information beyond what is needed to respond to your inquiry or deliver your course.

How we use your information

We use your information to:

• Respond to your contact form submission or phone inquiry
• Deliver course access and issue your certificate of completion
• Protect the site against spam and abuse
• Understand how the site is used and improve it over time

We do not sell your information. We do not share your information with marketing companies, advertisers, or data brokers. We do not send promotional emails.

If you enroll in a course, Thinkific will send you transactional emails related to your enrollment and course access. You will not receive marketing emails from Child Custody Resolutions without your consent.

Third-party services

We use a small number of third-party services to operate this website:

Thinkific — Course delivery platform. When you enroll in a course, Thinkific receives your name, email address, and payment information. Thinkific stores your course progress and completion status. Child Custody Resolutions also receives a completion notification so we can generate and email your certificate. We do not handle payment card data. Thinkific’s privacy policy is available at thinkific.com.

Cloudflare Email Service — Certificate completion notifications are routed through Cloudflare Email Routing, and certificate emails are sent through Cloudflare Email Service. Cloudflare processes the email metadata and message content required to route and deliver those transactional messages.

Google Analytics (via Google Tag Manager) — We use Google Analytics to understand aggregate site traffic and page performance. Analytics data is anonymized and used only for site improvement. Google Tag Manager loads analytics after the initial page render. You can opt out via Google’s privacy controls or a browser-level opt-out plugin.

Cloudflare Turnstile — Our contact form uses Cloudflare Turnstile for bot protection. Turnstile analyzes your interaction with the form to confirm you are a human visitor. No personal information is stored by Turnstile beyond what is needed to complete the check. Cloudflare’s privacy policy is available at cloudflare.com/privacypolicy.

Gmail (Google Workspace) — Contact form submissions trigger an email notification to Suzanne via Gmail. The content of your message is included in that notification and stored in our internal email system.

We do not use third-party advertising networks, social media tracking pixels, or retargeting tools on this site.

Cookies

We use two categories of cookies:

Essential cookies: Required for basic site functionality, including session management and form security.

Analytics cookies: Used by Google Analytics (loaded via Google Tag Manager) to track aggregate site usage. These do not identify individual visitors.

We do not use advertising cookies, behavioral tracking cookies, or third-party targeting cookies. You can disable analytics cookies through your browser settings. Doing so does not affect your ability to browse the site or access courses.

Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information, subject to legal or operational retention requirements
• Receive a copy of your information in a portable format

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information are collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at the contact form or through our contact page. We will respond within 30 days.

Data retention

Contact form submissions are stored in our database for operational purposes and retained for up to 24 months. Certificate job records are retained as operational proof of course completion, and generated certificate PDFs are retained for certificate replacement and support unless deletion is requested or a different legal retention policy applies. Raw certificate email payloads are not stored by default; if enabled for troubleshooting, they are deleted after 30 days. You may request deletion of your contact form data or redaction of certificate personal information by contacting us at the contact form.

Children

Our services are intended for adults who are parties to family court proceedings or who are voluntarily seeking co-parenting education or counseling. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information through our site, contact us at the contact form and we will delete it promptly.

Changes to this policy

We will update this policy when our practices change. Material changes will be noted by updating the date at the top of this page. We encourage you to review this policy periodically.

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