Privacy policy

Information we collect

Information you provide directly:

• Contact form: When you use the contact form on our website, we collect your name, email address, phone number (optional), the type of inquiry, and your message.
• Course enrollment and account: When you create an account and enroll in a course, we collect your name and email address (managed through our authentication provider, Clerk) and process your payment through Stripe. We store your order records — the course purchased, the amount, any sales tax, and a masked payment summary (for example, "Visa ending in 4242") — but Child Custody Resolutions never receives or stores your full payment card number. See "Third-Party Services" below.
• Certificate records: When you complete a certificate-bearing course, Child Custody Resolutions stores the information needed to generate, email, support, and verify your certificate: your name, email address, course name, completion date, certificate number, delivery status, and a copy of the generated PDF.
• Message inquiries: Messages submitted through the contact form are stored only as long as needed to respond and provide follow-up support.
• Email and checkout records: When you start checkout, we record the country reported by our website security provider. If you complete payment, we also store the billing country and state returned by Stripe. We use these facts to limit marketing email to eligible United States recipients. We also keep records of marketing email sent, links confirmed as clicked, replies, bounces, and unsubscribe requests. We do not use tracking pixels or measure email opens. Images in our emails are ordinary shared files from our website, not per-recipient tracking images.

Information collected automatically:

• Traffic analytics: Google Analytics collects information such as pages visited, referral source, device type, and approximate location (country/state level) so we can understand site traffic and performance.
• Behavioral analytics and session replay: Microsoft Clarity captures how visitors use and interact with the public website, store, account dashboard, orders and settings, course lessons and quizzes, and administrative workflows. This can include page rendering, navigation, clicks, mouse movements, scrolling, and browser or device diagnostics. Clarity turns this information into behavioral metrics, heatmaps, and session replays that help us find usability problems and improve the website and courses. Clarity masks input-box content, numbers, and email addresses by default. We also apply explicit content masks to account identity and certificate details and to the administrative interface so those records are not uploaded to Clarity. We do not intentionally send names, email addresses, payment details, certificate records, legal-name records, contact-form messages, or other free-form user input to Clarity.
• Security data: IP address and browser type for rate limiting, spam prevention, and security purposes.

We do not ask you to submit Social Security numbers, case numbers, or financial account numbers through this website. Please do not include that information in a contact-form message.

How we use your information

We use your information to:

• Respond to your contact form submission or phone inquiry
• Deliver course access and issue your certificate of completion
• Remind you about a purchase you started but did not finish
• Send course information, useful next steps, and occasional course offers
• Protect the site against spam and abuse
• Understand and improve the website, enrollment, course, quiz, and administrative workflows

We do not sell your information or share it with data brokers. We disclose information to the service providers described below only as needed to operate, secure, measure, and improve the website and deliver the services you request.

When you create an account or enroll in a course, we send transactional emails related to your account, your purchase, and your course — for example, sign-in and account notices, purchase receipts, and your certificate of completion.

If you create an account, start checkout, purchase a course, or ask us to email the result of a future website tool, we may send course information and offers to eligible United States recipients. This can include a reminder when checkout is not completed, course progress guidance, a useful next step after purchase or completion, and occasional information about another Child Custody Resolutions course. If you started checkout shortly before this notice was published, you may still receive up to two reminders about that incomplete checkout during the following month.

Automated lifecycle and campaign emails include a one-click unsubscribe link, and we honor the request immediately. An individually written professional-outreach message may instead ask you to reply to opt out. Either choice stops marketing email across our flows and campaigns. It does not stop account, purchase, course, support, refund, security, or certificate emails that are needed to provide the service. Submitting our contact form does not add you to a marketing audience.

Marketing-email unsubscribe and California privacy choices are separate. Unsubscribing from email does not itself submit a California Consumer Privacy Act request, and a California opt-out of sale or sharing does not by itself unsubscribe you from email. You may exercise either choice independently.

Support correspondence and replies to our emails may be processed with AI-assisted tools to help sort messages and prepare draft responses. Automated safeguards handle delivery notices, unsubscribe requests, and urgent-safety language. AI-assisted drafts do not provide legal or clinical advice, and any reply sent in Suzanne Dircks’s name requires her approval.

Third-party services

We use third-party services to operate this website:

Clerk — Authentication and account identity. Clerk manages your account sign-in, email address, and session security so you can reach the courses you have purchased. Clerk stores your account credentials and profile; Child Custody Resolutions never stores your password. Clerk’s privacy policy is available at clerk.com.

Stripe — Payment processing and merchant of record. When you purchase a course, Stripe collects and processes your payment card details as our payment processor. Child Custody Resolutions never receives or stores your full payment card number — Stripe does, under its PCI-DSS compliance. We use Stripe Tax to calculate and collect any sales tax required for your location, and refunds, when they apply, are issued through Stripe. Stripe’s privacy policy is available at stripe.com.

Thinkific (historical) — Courses purchased before our platform migration were previously delivered through Thinkific, which received your name, email address, and payment information at that time. Thinkific is no longer the course-delivery or payment processor for new enrollments. Thinkific’s privacy policy is available at thinkific.com.

SiteGround email hosting — Child Custody Resolutions uses SiteGround for @childcustodyresolutions.com mailbox hosting and transactional email. Certificate completion emails copied to [email protected] are received by SiteGround and routed through a SiteGround email filter so we can generate the certificate. Contact-form confirmations, contact-form notifications, and certificate delivery emails are sent through SiteGround SMTP. Course information, checkout reminders, and offers are also sent through our SiteGround-hosted Suzanne mailbox.

Google Analytics (via Google Tag Manager) — We use Google Analytics to understand site traffic and page performance. Google Tag Manager loads analytics after the initial page render. You can opt out via Google’s privacy controls or a browser-level opt-out plugin.

Microsoft Clarity — We partner with Microsoft Clarity to capture how visitors use and interact with the website through behavioral metrics, heatmaps, and session replay. Clarity uses first- and third-party cookies and other tracking technologies to collect the interaction and diagnostic information described above. We use this information for site and product optimization, usability, and fraud or security analysis. We do not use Clarity to serve targeted advertising. Clarity masks sensitive content by default, and we add an explicit mask around administrative records. For more information about how Microsoft collects and uses data, see the Microsoft Privacy Statement.

Cloudflare Turnstile — Our contact form uses Cloudflare Turnstile for bot protection. Turnstile analyzes your interaction with the form to confirm you are a human visitor. No personal information is stored by Turnstile beyond what is needed to complete the check. Cloudflare’s privacy policy is available at cloudflare.com/privacypolicy.

We do not use Clarity data to build advertising audiences or retarget visitors.

Cookies

We use two categories of cookies and similar technologies:

Essential cookies: Required for basic site functionality, including session management and form security.

Analytics and behavioral analytics cookies: Used by Google Analytics and Microsoft Clarity (loaded via Google Tag Manager) to measure site usage and, for Clarity, support heatmaps and session replay.

Microsoft Clarity runs on this website as described in this policy. You can disable non-essential cookies through your browser settings, or use a content-blocking browser extension to prevent Clarity from loading. Doing so does not affect your ability to browse the site or access courses, although it may limit our ability to understand and improve your experience.

Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information, subject to legal or operational retention requirements
• Receive a copy of your information in a portable format

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information are collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, use our contact form. We will respond within 30 days.

These privacy rights are separate from the unsubscribe method stated in each marketing message. You do not need an account or a privacy request to unsubscribe.

Data retention

Contact form submissions are stored in our database for operational purposes and retained for up to 24 months. Certificate job records are retained as operational proof of course completion, and generated certificate PDFs are retained for certificate replacement and support unless deletion is requested or a different legal retention policy applies. Raw certificate email payloads are not stored by default; if enabled for troubleshooting, they are deleted after 30 days. You may request deletion of your contact form data or redaction of certificate personal information by contacting us at the contact form.

Marketing-email recipient addresses and inbound message content are retained for up to 180 days. Send and event rows may remain after the address and message content are removed so we can preserve aggregate delivery and outcome evidence. An unsubscribe or other do-not-email record is retained as a one-way email hash so the choice continues to work after account deletion without retaining the email address in that suppression record.

Microsoft Clarity retains session playback data for 30 days. Click and heatmap data, and sessions that are labeled or favorited, may be retained for up to 9 months. Clarity does not provide deletion of a single visitor’s recording; playback data expires under Microsoft’s retention schedule, and project-level deletion is the available deletion mechanism. If your request involves Clarity data, we will respond and take the actions available to us through Microsoft’s service.

Children

Our services are intended for adults who are parties to family court proceedings or who are voluntarily seeking co-parenting education or counseling. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information through our site, contact us at the contact form and we will delete it promptly.

Changes to this policy

We will update this policy when our practices change. Material changes will be noted by updating the date at the top of this page. We encourage you to review this policy periodically.

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