Privacy policy

Your privacy matters to us — not just as a legal requirement, but because of who uses this site. Parents navigating custody proceedings are entitled to know that their questions, their situation, and their information are handled carefully and kept private. That is how we run this practice.

This policy explains what we collect, how we use it, and your rights.

Information we collect

Information you provide directly:

• Contact form: When you use the contact form on our website, we collect your name, email address, phone number (optional), the type of inquiry, and your message.
• Course enrollment and account: When you create an account and enroll in a course, we collect your name and email address (managed through our authentication provider, Clerk) and process your payment through Stripe. We store your order records — the course purchased, the amount, any sales tax, and a masked payment summary (for example, "Visa ending in 4242") — but Child Custody Resolutions never receives or stores your full payment card number. See "Third-Party Services" below.
• Certificate records: When you complete a certificate-bearing course, Child Custody Resolutions stores the information needed to generate, email, support, and verify your certificate: your name, email address, course name, completion date, certificate number, delivery status, and a copy of the generated PDF.
• Message inquiries: Messages submitted through the contact form are stored only as long as needed to respond and provide follow-up support.

Information collected automatically:

• Traffic analytics: Google Analytics collects information such as pages visited, referral source, device type, and approximate location (country/state level) so we can understand site traffic and performance.
• Behavioral analytics and session replay: Microsoft Clarity captures how visitors use and interact with the public website, store, account dashboard, orders and settings, course lessons and quizzes, and administrative workflows. This can include page rendering, navigation, clicks, mouse movements, scrolling, and browser or device diagnostics. Clarity turns this information into behavioral metrics, heatmaps, and session replays that help us find usability problems and improve the website and courses. Clarity masks input-box content, numbers, and email addresses by default. We also apply an explicit content masks to account identity and certificate details and to the administrative interface so those records are not uploaded to Clarity. We do not intentionally send names, email addresses, payment details, certificate records, legal-name records, contact-form messages, or other free-form user input to Clarity.
• Security data: IP address and browser type for rate limiting, spam prevention, and security purposes.

We do not ask you to submit Social Security numbers, case numbers, or financial account numbers through this website. Please do not include that information in a contact-form message.

How we use your information

We use your information to:

• Respond to your contact form submission or phone inquiry
• Deliver course access and issue your certificate of completion
• Protect the site against spam and abuse
• Understand and improve the website, enrollment, course, quiz, and administrative workflows

We do not sell your information or share it with data brokers. We disclose information to the service providers described below only as needed to operate, secure, measure, and improve the website and deliver the services you request. We do not send promotional emails.

When you create an account or enroll in a course, we send transactional emails related to your account, your purchase, and your course — for example, sign-in and account notices, purchase receipts, and your certificate of completion. You will not receive marketing emails from Child Custody Resolutions without your consent.

Third-party services

We use a small number of third-party services to operate this website:

Clerk — Authentication and account identity. Clerk manages your account sign-in, email address, and session security so you can reach the courses you have purchased. Clerk stores your account credentials and profile; Child Custody Resolutions never stores your password. Clerk’s privacy policy is available at clerk.com.

Stripe — Payment processing and merchant of record. When you purchase a course, Stripe collects and processes your payment card details as our payment processor. Child Custody Resolutions never receives or stores your full payment card number — Stripe does, under its PCI-DSS compliance. We use Stripe Tax to calculate and collect any sales tax required for your location, and refunds, when they apply, are issued through Stripe. Stripe’s privacy policy is available at stripe.com.

Thinkific (historical) — Courses purchased before our platform migration were previously delivered through Thinkific, which received your name, email address, and payment information at that time. Thinkific is no longer the course-delivery or payment processor for new enrollments. Thinkific’s privacy policy is available at thinkific.com.

SiteGround email hosting — Child Custody Resolutions uses SiteGround for @childcustodyresolutions.com mailbox hosting and transactional email. Certificate completion emails copied to [email protected] are received by SiteGround and routed through a SiteGround email filter so we can generate the certificate. Contact-form confirmations, contact-form notifications, and certificate delivery emails are sent through SiteGround SMTP.

Google Analytics (via Google Tag Manager) — We use Google Analytics to understand site traffic and page performance. Google Tag Manager loads analytics after the initial page render. You can opt out via Google’s privacy controls or a browser-level opt-out plugin.

Microsoft Clarity — We partner with Microsoft Clarity to capture how visitors use and interact with the website through behavioral metrics, heatmaps, and session replay. Clarity uses first- and third-party cookies and other tracking technologies to collect the interaction and diagnostic information described above. We use this information for site and product optimization, usability, and fraud or security analysis. We do not use Clarity to serve targeted advertising. Clarity masks sensitive content by default, and we add an explicit mask around administrative records. For more information about how Microsoft collects and uses data, see the Microsoft Privacy Statement.

Cloudflare Turnstile — Our contact form uses Cloudflare Turnstile for bot protection. Turnstile analyzes your interaction with the form to confirm you are a human visitor. No personal information is stored by Turnstile beyond what is needed to complete the check. Cloudflare’s privacy policy is available at cloudflare.com/privacypolicy.

We do not use Clarity data to build advertising audiences or retarget visitors.

Cookies

We use two categories of cookies and similar technologies:

Essential cookies: Required for basic site functionality, including session management and form security.

Analytics and behavioral analytics cookies: Used by Google Analytics and Microsoft Clarity (loaded via Google Tag Manager) to measure site usage and, for Clarity, support heatmaps and session replay.

Microsoft Clarity runs on this website as described in this policy. You can disable non-essential cookies through your browser settings, or use a content-blocking browser extension to prevent Clarity from loading. Doing so does not affect your ability to browse the site or access courses, although it may limit our ability to understand and improve your experience.

Your rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information, subject to legal or operational retention requirements
• Receive a copy of your information in a portable format

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information are collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at the contact form or through our contact page. We will respond within 30 days.

Data retention

Contact form submissions are stored in our database for operational purposes and retained for up to 24 months. Certificate job records are retained as operational proof of course completion, and generated certificate PDFs are retained for certificate replacement and support unless deletion is requested or a different legal retention policy applies. Raw certificate email payloads are not stored by default; if enabled for troubleshooting, they are deleted after 30 days. You may request deletion of your contact form data or redaction of certificate personal information by contacting us at the contact form.

Microsoft Clarity retains session playback data for 30 days. Click and heatmap data, and sessions that are labeled or favorited, may be retained for up to 9 months. Clarity does not provide deletion of a single visitor’s recording; playback data expires under Microsoft’s retention schedule, and project-level deletion is the available deletion mechanism. If your request involves Clarity data, we will respond and take the actions available to us through Microsoft’s service.

Children

Our services are intended for adults who are parties to family court proceedings or who are voluntarily seeking co-parenting education or counseling. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information through our site, contact us at the contact form and we will delete it promptly.

Changes to this policy

We will update this policy when our practices change. Material changes will be noted by updating the date at the top of this page. We encourage you to review this policy periodically.

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